Terms and conditions – Shiny Day Tours

Check out our terms and conditions

Before you make a reservation, you must read, understand, and accept the Terms and Conditions. If you do not understand the Terms and Conditions, we recommend that you contact our customer support service, which is available by email or by phone numbers listed in the Contact section. The official version of the website is in English. In the case of incompatibility between the original and the translated version, the English version should be considered relevant.

Reservations are made via the internet using our reservation service.

The trip can be one-way two-way and several times a day.

Transport

Private transfers include car, van, mini bus and bus.

Passengers will be in the place of gathering a person or group, the driver will have the name of the passenger or group. The driver will drive the passengers or group to the desired reject address or to the nearest possible location that is accessible by car. Prices per vehicle transfer.

For non-listed destinations, they can be arranged later.

Online reservation

A person who wishes to book must be over 18 years of age

Booking is done online, filling in all necessary forms.

Reservations must be made at least 24 hours prior to the start of the service. Exceptionally, the service can be booked within 12 hours, but you must contact us and first receive an email approval.

The person entering the data is responsible for their validity. The transferring company is not responsible for the incorrect or untrusted data.

The person entering the group information accepts the terms on behalf of the entire group and is responsible for the entire group.

The transfer service provider does not have to accept the reservation. If the reservation is accepted, the user will receive the confirmation by e-mail.

The Customer’s responsibility is to review the Confirmation and report any errors or errors to our Customer Service in writing, preferably by e-mail.

Changes in booking and cancellation

The user can change the booking information at any time. There are no additional fees for that.

The user can cancel the reservation at any time. Free cancellation is possible 24 hours prior to the transfer, after which a full transfer service is charged.

Security Issues

All vehicles used for transfers are licensed to be properly inspected and secured in accordance with the laws of the country in which the transaction is provided.

Passenger insurance is included in the transfer price.

Responsibility

The transfer service provider is obliged to perform all services responsibly and professionally, in accordance with the laws of the country in which the services are provided.

The transfer company is not responsible for delays in arrival or departure caused by unpredictable circumstances such as traffic jams, bad weather conditions, floods, storms, fires and so on, and is not obligatory to compensate travelers.

In the event that the client is not able to contact our driver at the agreed place within the agreed deadline, the client is obliged to contact our call center as soon as possible on +385 95 5500014 where he will receive additional instructions.

In case the customer waives for any reason, the client must first contact as soon as possible on +385 95 5500014, where he will receive further instructions.

The transfer service provider company can not guarantee the exact transfer time. All travel data is just an estimate. Clients who continue to travel by other means of transportation should leave enough time between the transfer and the departure time of another means of transport.

In the event that the selected vehicle type is not available for any reason, the transfer provider may transfer it by another suitable vehicle.

The transfer service provider is obliged to consider all complaints and make a decision on them within 30 days.

All issues will be tried to settle by an agreement outside the court.

All disputes will be before the Court in Croatia.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.shinydaytours.com

PHONE: 00 385 95 550 00014
EMAIL: travelshiny@gmail.com

Last edited: 01. May 2018.